Support
Support
Need a hand with Dolphin Beyond? Email us and a real person — the developer — will get back to you. Here are answers to the most common questions in the meantime.
Contact us
The fastest way to get help is email. Tell us your diver name and, if you can, your device and iOS version, and describe what happened. We aim to reply within a few days.
I can’t sign in or I lost my progress
Progress and scores are tied to the account you signed in with. If your runs are missing, make sure you are signing in with the same method you used before — Sign in with Apple, or the same email.
- Guest play is stored on your device, so it does not move to a new phone. Sign in with Apple or email to save your progress to your account.
- Forgot your email password? Use "Forgot password?" on the sign-in screen to get a reset link.
- Still stuck? Email us with your diver name and we will help you recover access.
Leaderboards and scores
Scores are verified on our servers so leaderboards stay fair. If a run did not upload, it is usually a temporary connection issue — try again with a stable connection.
- Set your profile to Public or Private any time in Profile → Settings.
- A private profile shows you as "Anonymous Diver" to other players.
- If you think a score is wrong or a name breaks the rules, let us know.
Notifications
Notifications are optional. You can turn them on or off for Dolphin Beyond in the iOS Settings app under Notifications, or from your device’s system settings at any time.
Delete your account and data
You can permanently delete your account and all associated data from inside the app: Profile → Settings → "Delete account". The full guide explains exactly what is removed and when.
Report a bug
Found a glitch or a crash? Email us with your device model, iOS version, and what you were doing when it happened. Screenshots or a screen recording help a lot.
Privacy and terms
For how your data is handled and the rules for using the game: